WHEELCHAIR ACCESSIBILITY
Due to the age and structure of the building, we apologise that Cathouse Rock Club is not a wheelchair accessible venue. To reach the venue, customers must climb multiple flights of stairs
 

TOILETS
There is no accessible toilet, however we do have a larger, more spacious cubicle in our non-binary toilets on the first floor, located opposite the cloakroom.
 

SEATING
On the first floor we have a bar area with tables and bar stools, and lower benches running along the wall. For gig attendees, we have a raised platform to the left side of the stage where we can place chairs. If you would like us to organise seating for you, please email access@hfents.com

ESSENTIAL COMPANION TICKETS
We aim to facilitate an equal experience for all patrons, therefore deaf and disabled patrons may be accompanied by an essential companion free of charge. If you are requesting an essential companion ticket, please email access@hfents.com at the time of booking.
 
The following forms of copied evidence makes a customer automatically eligible for an essential companion ticket:
 
– Front page of DLA / PIP
– Front page of Attendance Allowance letter
– Evidence that registered severely sight impaired
– Recognised Assistance Dog ID card
– Credability’s Access Card
 
For those who can’t provide the recommended evidence, we will review each application on a case-by-case basis.

STROBE LIGHTING
Strobe lighting and other special effects are often used during performances. In the past we have held a Photosensitive Epilepsy Friendly club event. If you would like us to host something similar or have any questions, please email access@hfents.com.

MEDICAL REQUIREMENTS
Please notify us ahead of arrival of any medical items you require to prevent any security related concerns via access@hfents.com. Please ensure that prescription medication is in its original packaging.

HIDDEN DISABILITIES
We recognise the Hidden Disabilities Sunflower lanyard. Customers with Additional Needs/ Hidden Disabilities can wear a lanyard to discreetly make our staff aware that you may need extra support, assistance or time. If you plan on wearing a lanyard, please email access@hfents.com.

ACCESSIBILITY ENQUIRIES
Please contact access@hfents.com and we will do our best to accommodate you.