If you have questions, suggestions or would like to discuss specific requirements, please contact our Visitor Services Manager Anna-Ruth by calling 01392 667080 or emailing here.

ACCESS TO THE BUILDING

There is a steep slope from the street leading to the main entrance and a flight of stairs up to our front door. More level access is possible by approaching from Exeter Central Library on Castle street. Step-free access to the building is available via a ramped entrance on the side of the building.

The side entrance is equipped with automatic doors.

All ground floor spaces are fully accessible with a mix of level flooring and gentle ramps. Spaces on our first floor are accessible via lift or the main staircases with level floor access throughout. Unfortunately, our second floor is not accessible via lift. Access from the first floor is via one flight of stairs.

Standing Events

At standing events, a small seating area is available to reserve for people who have difficulty standing. Please email boxoffice@exeterphoenix.org.uk or call 01392 667080 to find out more.

COMPANION TICKETS

Patrons with disabilities may also bring a companion free of charge to all Exeter Phoenix promoted events, and most externally promoted events taking place in the venue. Please call 01392 667080 or email our box office team to organise this.

TOILETS

Level access to accessible toilets is available on all floors. The accessible toilet next to Studio 74 do not require a radar key. A radar key is required for the accessible toilet on the ground floor next to the Workshop and the first floor accessible toilet; the key is available from the box office.

We have gender neutral toilets available in Studio 74 and on the first floor.

Guide / Hearing / Assistance Dogs are welcome. If you wish to take your dog into the performance, please let us know when booking your ticket so that we can arrange an adjacent seat.