VENUE INFORMATION

There is step-free access into the building and the ground floor of the venue is fully wheelchair accessible, with double doors throughout.

There is level access to:

• The Venue through main doors

• The Theatre

• The Library Bar

• Disabled toilet

• The Stage (via ramp)

• Artist Dressing Room

• Loading Bay (at the rear of Venue)

If you require early access to the venue prior to advertised door times please get in touch with our Front of House team, who will do their utmost to assist.

Upon arrival to the venue you will find step free access into the foyer area, with box office to your immediate left when events are on. Immediately ahead are a set of double fire doors with full height glass visibility panel which grant access to the bar area, which also house the accessible toilet, no assistance or key is required. Through the bar to the left is a door which leads to the theatre through another set of double fire doors with full height glass visibility panel. From the foyer there is also access to the theatre via a corridor with two sets of double doors. The theatre and bar are accessible step free.

Unfortunately, as a Grade-ll listed building, our first floor is currently not fully accessible. Our office/reception is on the first floor – if a member of staff is not available on the ground floor, we are contactable on 0203 866 7195. 

We have an accessible toilet on the ground floor in the bar area. The toilet is located through the immediate single door on the right of the bar.

Customers may bring essential food, drink or medication for their consumption during an event. Please inform FOH staff or Security staff of this when you arrive and they will assist you if necessary.

In an emergency, please ask any member of staff who will be happy to assist you. All Chats Palace staff wear navy uniforms with the venue name and logo clearly visible on front and back.

Some performances may use strobe lighting or hazer (smoke machine). Any performances where strobe lighting or haze will be in use will be clearly advertised with signage at the Venue.

A proportion of people with photo-sensitive epilepsy may be affected by strobe lighting, and the effect may also produce undesirable sensations amongst the general population. Certain people with epilepsy and photosensitivity may suffer a seizure if exposed to flashing or strobe lighting.

If you are concerned that this may be an issue for you, let us know in advance, or talk to a member of staff on arrival.