Access

Wheelchair access is available to the Guildhall Box Office, Cinema, Theatre, Galleries, Cafe Bar, and Toilets from the lift at our Eastgate Street entrance and via the entrance from Kings Walk car park. There are also Accessible parking spaces and ramp access via our Kings Walk Car Park entrance on the fourth level.
It is also  possible to drive to the Eastgate entrance for evening drop off.
Assistance Dogs are welcome.
For new visitors we offer Access Maps with pictures and information for customers and performers who are new to the venue or who would like to see around in advance.
You are also welcome to come in and look around before attending an event here.
 

Box Office and Ticketing

You can contact the box office by
Phone 01452 503050, email guildhall.boxoffice@gloucester.gov.uk or in person.
We are able to use Hearing link services over the phone. https://www.hearinglink.org/living/loops-equipment/relayuk/
We aim to respond to requests or queries about access received via email or phone within 48 hours.
We will keep a record that you are planning to attend if you have let us know in advance so we will be expecting you.
If events are cancelled or rescheduled we will email you to inform you – if last minute then we will call you in advance.
We are pleased to offer a free ticket to any personal assistant or carer accompanying a disabled person. Please advise the box office in advance if we can do anything to make your visit easier.
An induction loop to assist the hard-of-hearing is always on in our box office.
We also have a seat next to the box office if there is a queue.
If you are unable to attend please let us know and we will do our best to help you with future events.
All of our programmes are printable and can be requested in larger formats or downloaded and printed.

 

Performance Events

For seated events we offer accessible spaces in the Hall and cinema. Early entry is also available to enable you to get comfy before the doors open.
As access to the main hall requires a set of steps we have a stair lift available.
For Standard events where the audience stand we have an accessible area at the front of the room for wheelchair users with access in front of the crowd barrier- enabling you to have easier access in and out of the space.
If you are on your own we can offer assistance.
We have a balcony area with seating, this is only accessed via stairs.
A loop is available for some performances.
We try to limit the amount of strobe lighting and will let you know in advance via signage inside the venue.
Bar- we have an accessible bar area in our main bar. Our staff will assist with delivery and ordering of drinks if requested to do so.
For seated events we can offer table service.