ACCESSIBLE TOILETS
There is an accessible toilet in both venues:
In The Cluny it’s at the end of the main bar, opposite the accessible entrance to the venue.
In Cluny 2 the toilet is located on the 1st floor, accessed via a lift.
PERSONAL ASSISTANTS
If you require a personal assistant to attend with you, please either let a member of staff know when you are buying a ticket, or contact us for free access for your assistant (one weeks prior notice is preferred).
VIEWING AREA
We have an allocated space in the venue for wheelchair users, allowing them space at the front of the standing area (to the left of the stage in The Cluny and the right of the stage in Cluny 2) this has the benefit of being at the same side of the venue as the entrance/exit. If you require assistance finding an alternative position please ask a member of staff and we will do our best to accommodate your request.
SEATING
The Cluny can arrange for some seating / tables to be set out and reserved if this is required. There is a seating area allocated on the higher level of the venue, this is found after the second flight of stairs, closest to the stage. Space can be limited depending on the event, please let us know in advance if you need seating arranged.
We have various seats that can be used. Contact access@thecluny.com or call us on 0191 230 4474 if you wish to know the height of seats.
In Cluny 2 there is permanent seating at the back of the venue. The permanently fixed seats are 58cm high, the backs of the seats are 37cm high.
BLUE BADGE PARKING
Blue Badge holders may park on yellow lines for up to three hours if there are no loading restrictions and parking there does not cause an obstruction and the badge provides exemption in on-street permit parking areas.
Disabled parking is available on Lime Street, Foundry Lane and in The Arches car park.
CUSTOMERS WITH MEDICAL REQUIREMENTS
The Cluny welcomes attendees who need to bring medicines, food or drink to manage a medical condition, or medical equipment. All of our management team have first aid emergency training, please approach a member of staff who can inform and bring a manager in an emergency.
STROBE LIGHTING
Strobe lighting is used during some performances as a visual effect. Please contact The Cluny prior to an event to check whether strobe lighting is used. Signage in the bar area and venue entrances will be displayed if strobe lighting will be used during a performance.
ASSISTANCE DOGS
Assistance dogs are welcome in the venues and bar. The owner should notify the venue of the intention to attend an event in advance where possible, please phone The Cluny on 0191 2304474 (weekdays between 12:00 – 17:00) or email access@thecluny.com.
