CUSTOMERS WHO ARE MOBILITY IMPAIRED
You can book wheelchair spaces and carer tickets online or by phone (0207 294 7908; Text Relay call 18001 02072 947908). Please see the carers section above for more details about carer tickets.
For guests with vision impairment, we have an Audio Description (AD) system. Like a narrator telling a story, AD is an additional commentary describing body language, expressions and movements taking place and is delivered via a wireless headset, which you can borrow from the Box Office when you collect your ticket. The AD soundtrack is undetectable to anyone not wearing a headset and fits within the silent gaps in a film so it doesn't interfere with the dialogue.
For more details about the headsets and Audio Description, check the accessibility page for your local Picturehouse. To find out if a screening is audio-described, check the film listings on our website (look for the 'AD' tag), ask a member of staff at the cinema, or call our accessibility helpline.
CUSTOMERS WITH A HEARING IMPAIRMENTMost of our cinemas have hearing loop facilities and/or infrared systems. Hearing loops are generally found in the public area of the cinema, such as at the ticket office and refreshment counter, as well as in some cinema screens. A hearing loop sends sound from a source – such as a microphone at a counter – straight to hearing aids on the hearing loop setting (this used to be called the 'T' setting). Most hearing aids have a hearing loop setting.
Infrared systems are generally used within the screens to amplify the film's soundtrack. The cinema provides an infrared neck loop receiver and all you have to do is turn on the hearing loop setting on your hearing aid. For details about the equipment available at each cinema and how to use it, check the accessibility page for your local Picturehouse.
We offer regular subtitled (captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)" to ensure people who are deaf or hard of hearing can enjoy the full film plot. These screenings may also benefit those with English as a second language. Subtitled screenings are programmed on a weekly basis, but not all films are provided with a captioned track, so some weeks we may have fewer subtitled screenings as a result.
ASSISTANCE DOGSGuide dogs are welcome at our cinemas. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively, a member of staff can look after them for the duration of the performance (as long as no one in the manager's office has an allergy that could be affected). We'll be happy to provide drinking water for your dog, too.
CUSTOMERS WHO ARE MOBILITY IMPAIRED
You can book wheelchair spaces and carer tickets online or by phone (0207 294 7908; Text Relay call 18001 02072 947908). Please see the carers section above for more details about carer tickets.
For guests with vision impairment, we have an Audio Description (AD) system. Like a narrator telling a story, AD is an additional commentary describing body language, expressions and movements taking place and is delivered via a wireless headset, which you can borrow from the Box Office when you collect your ticket. The AD soundtrack is undetectable to anyone not wearing a headset and fits within the silent gaps in a film so it doesn't interfere with the dialogue.
For more details about the headsets and Audio Description, check the accessibility page for your local Picturehouse. To find out if a screening is audio-described, check the film listings on our website (look for the 'AD' tag), ask a member of staff at the cinema, or call our accessibility helpline.
CUSTOMERS WITH A HEARING IMPAIRMENTMost of our cinemas have hearing loop facilities and/or infrared systems. Hearing loops are generally found in the public area of the cinema, such as at the ticket office and refreshment counter, as well as in some cinema screens. A hearing loop sends sound from a source – such as a microphone at a counter – straight to hearing aids on the hearing loop setting (this used to be called the 'T' setting). Most hearing aids have a hearing loop setting.
Infrared systems are generally used within the screens to amplify the film's soundtrack. The cinema provides an infrared neck loop receiver and all you have to do is turn on the hearing loop setting on your hearing aid. For details about the equipment available at each cinema and how to use it, check the accessibility page for your local Picturehouse.
We offer regular subtitled (captioned) screenings, which provide a transcription of the audio from a film, displayed at the bottom of the cinema screen. Along with the dialogue from the film, the subtitles include non-dialogue audio such as "(sighs)" or "(door creaks)" to ensure people who are deaf or hard of hearing can enjoy the full film plot. These screenings may also benefit those with English as a second language. Subtitled screenings are programmed on a weekly basis, but not all films are provided with a captioned track, so some weeks we may have fewer subtitled screenings as a result.
ASSISTANCE DOGSGuide dogs are welcome at our cinemas. If you wish to take a dog into a performance, please let us know when booking so we can arrange an aisle seat. Alternatively, a member of staff can look after them for the duration of the performance (as long as no one in the manager's office has an allergy that could be affected). We'll be happy to provide drinking water for your dog, too.
