XOYO Birmingham welcomes deaf and disabled customers to the venue.
XOYO Birmingham is keen to promote equality of opportunity for people with disabilities and to take the necessary steps to meet their requirements.
This guide is designed to inform everybody who comes to XOYO Birmingham what we can offer customers who may have access requirements.
Contact details
Email: accessibility@tegeurope.com
Phone: 01179259273
We aim to reply to queries within 2-3 working days.
Venue Description
There is no step free access from the entrance and box office leading up to both Room 2 and main room this is due to 13 stairs leading from the box office foyer to the main room.
Step free access into the venue will be via a sloped entrance on Adderley Street which will lead directly into the main performance space and our accessible viewing area which is located to the side of the stage. You will have to talk to a member of staff at the box office to gain access to this entrance.
The mezzanine level and roof terrace at XOYO is not accessible to wheelchair users as this can only be accessed by walking up 13 stairs to the mezzanine and a further 3 steps up on to the roof terrace.
Personal Assistant Ticket
We are keen to promote equality of opportunity for people with disabilities and where possible have taken the necessary steps to meet customers’ requirements.
We offer one complimentary Personal Assistant pass per ticket holder. PA ticket holders should be able to meet the needs and assist the person they are accompanying in the event of an emergency. After purchasing one ticket, send me your order number found in your confirmation email, and I’ll arrange the complementary PA ticket.
You will be asked for evidence for the PA ticket to be issued.
We ask for a photocopy/ scan (dated in last 12 months)
DLA/PIP letter
Attendance Allowance Letter
War Disablement Pension
Evidence that registered severely sight impaired
Recognised Assistance dog ID card
Access card
We recognise that the evidence above might not include everyone that has an access requirement. If you do not have any of the above evidence but wish to apply for one or more access provisions, please email us on accessibility@tegeurope.com stating why you require them.
Viewing Area/Platforms
If you require the use of viewing area and/or seat, please let us know in advance where possible, to ensure we are aware of your access needs.
We have 1 viewing area located on the right-hand side of the stage in the main room, the stage is 3ft elevated from the ground and performance is viewed from side stage on ground floor.
We can offer seating on the mezzanine level for those who are able to traverse 13 steps up but are unable to stand for long periods of time.
There will be a member of security monitoring this area throughout the night who will be able to help you and answer questions if you need anything.
